Who are we?

We’re EBOUTIQUE (‘we’, ‘our’, ‘us’) and operate under the name Floressa. We’re registered with the UK data protection authority (the Information Commissioner’s Office or ICO) under number 3058762186.

This notice explains how and why we use your personal information when you open a current account and use our app, card, or services for account holders on https://floressa.co.uk/. For more information about how we use your data:

For information about how we use cookies, please read our Cookie Notice.

Got a question about something in this notice, or want to contact our Data Protection Officer (DPO)?

Chat with us through the web app or send us an email at contact@floressa.co.uk

Write to us at :

19 Branksome Road

CV6 1FW

Coventry

The information we hold about you, and how we use it

Details you give when you sign up for a EBOUTIQUE account, like your name, phone number, home address and date of birth.

The log in credentials and settings you choose for your app, so we can give you the services you ask for safely.

Information you give us through EBOUTIQUE chat so we can help you.

Answers you give to surveys so we can improve our services.

Information we collect if you get in touch

If you use other ways to get in touch than EBOUTIQUE chat, we collect the following information so we can answer your questions or take action.

The phone number you’re calling from and information you give us during the call (we record all calls).

The email address you use and the contents of your email (and any attachments).

Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.

Information we collect when you use the app and our services

We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:

details about payments to and from your EBOUTIQUE account.

details about services from us and our partners that you express interest in.

details about how you use our app.

Our reasons for using your information

European Data protection laws say we need to have a lawful basis for using your personal data. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent. In this section we explain which one we rely on to use your data in a certain way.

We need to use your data for a contract we have with you, or to enter into a contract with you. We use details about you to:

give you the services we agreed to in line with our terms and conditions.

send you messages about your account and other services you use if you get in touch, or we need to tell you about something.

exercise our rights under contracts we’ve entered into with you,

investigate and resolve complaints and other issues.

We need to use your data to comply with the law. We:

confirm your identity when you sign up or get in touch.

keep records of information we hold about you in line with legal requirements.

When it’s in our ‘legitimate interest’. We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn’t involve overriding your privacy rights.

We track, analyse and improve the services we give you and other customers and how you respond to ads we show. We may ask for feedback if you’ve shown interest in a service. We do this so that we can make our products better and understand how to market them.

protect the rights, property or safety of us, our customers or others.

carry out security and maintenance checks to make sure our app, website and other services run smoothly for you.

manage EBOUTIQUE’s business risk and financial affairs and protect our customers and staff.

Consent. We’ll ask for your consent to:

record any issues you want us to know about, like information about your health, so we understand how to best support you

tell you about our products and services, and those of our partners by email or push notification if we think they’re of interest to you. You can unsubscribe from these by email or via the app. (If you don’t want to see EBOUTIQUE promotions in the app, you can opt out in your app ‘Settings’.)

show your profile picture in the app if you add one

share information about you with companies we work with when we need your permission (see ‘Who we share your data with’ below)

You don’t have to share information about yourself if you don’t want to.

Who we share your data with

Companies that give services to us. Here we mean companies that help us provide services you use, and need to process details about you for this reason. We share as little information as we can and encrypt and/or make it impossible for you to be identified by the recipient where possible (for instance by using a User ID rather than your name).

companies that make our EBOUTIQUE https://floressa.co.uk/

cloud computing power and storage providers like Lonlogic Ltd are a reseller of 20i Ltd.

our business intelligence and analytics platform provider XXXXXXXXXXXXXX

companies that help us with functional analytics (to help us solve technical issues with the web app for instance)

companies that help us with marketing (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time)

software companies that we use for emailing you

companies that help us with customer support

Anyone you give us permission to share it with. We tell you in the app when we need your consent to share your data with:

people you’ve asked to represent you, like solicitors

Law enforcement and other external parties. We may share your details with:

the police, courts or dispute resolution bodies if we have to

other banks to help trace money if you’re a victim of fraud or other crimes or if there’s a dispute about a payment

any other third parties where necessary to meet our legal obligations

We may also share your details with people or companies if there’s a corporate restructure, merger, acquisition or takeover.

Other EBOUTIQUE Group companies. Our subsidiaries to help us with customer support.

How long we keep your information

We keep most of your data as long as you’re using EBOUTIQUE, and for 1 year after that to comply with the law and if we face a legal challenge. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to (that’s in our legitimate interest) and/or the law says we have to.

To work out how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are.

Your rights

You have a right to:

access the personal data we hold about you, or to get a copy of it

ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else

make us correct inaccurate data

ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it

say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances

withdraw any consent you’ve given us

ask a member of staff to review a computer-made (automated) decision To do any of these things, please contact us through the app or by emailing contact@floressa.co.uk EU data protection laws, like the GDPR, give us one month to respond.

Where we store or send your data

We may transfer and store the data we collect from you to organisations outside the United Kingdom (‘U.K). When we do this, we make sure that your data is protected and that the European Commission says the country or organisation has adequate data protection, or we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.

How to make a complaint

If you have a complaint about how we use your personal information, please contact us through the app or send an email to contact@floressa.co.uk and we’ll do our best to fix the problem. You can also reach our Data Protection Officer in these ways.

If you’re still not happy, you can refer your complaint with a data protection supervisory authority in the EU country you live or work, or where you think a breach has happened. The UK’s supervisory authority is the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.

Changes to this notice

We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll let you know by email.